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Instructions- How to Purchase

Buying in monkirusa.com is very easy. You just need to follow the intructions explained below:

1. Visit our e.shop to check all our products. Choose your favorites.

By clicking on ” see more” you will be able to check product´s details, zoom in and see other pics extra. To learn more about the product, click on “more info”. You will then find a description of the item, it´s composition, etc… You will also be able to see the size guide and our Shippong and Returns Policy.

2. Select a size and add the product to the basket

3. Fill out the form with your shipping details. Shipping costs will automatically appear when you enter your shipping adress. Right before you finalice your shopping.

4.  Fill out the requested info to pay with Paypal.

5. Confirm the order

6. You will then receive an e.amil with your order confirmation.

General Information

Currently you can buy if you are located in any of the following countries:

EU countries, Russia, USA, Australia and Japan.

If you visit us from any country not included in the list, and you are interested in purchasing any of our items, please let us know by sending us a e.mail or in our contact form.

Payment

Currently we only accept payments through Paypal

Shipment

Shipping dates depend on the type of the shipment selected and the destination country.

Check our shipping costs below:

 Country    Standard      Express
Andalucía     3 eur      5 eur
Canary Isalnds       25 eur
Balear Islands       20 eur
Spain      4 eur        6 eur
Andorra       28 eur

 

Country  Standard
Portugal 8 eur
Bélgique, France,Luxembourg, Pays Bas 8 eur
Germany, Osterreich,Denmark,Italy,U.K, Switzerland, 10 eur
Bulgary, Croacia, Eslovaquia, Eslovenia,Estonia, Finland,Irland, Norway,Polonia, Serbia, Sweeden 12 eur

 

Country Standard
Australia 25 eur
EE.UU 15 eur
Rusia 12 eur
Japón 15 eur
Canadá 15 eur

 

Customs Charges

Please take note that all shipments out of the EU are subject to Customs charges and fees. The will be borne by the buyer. Please check with your local Customs office to get more information.

Monkirusa´s can´t be responsible for the shipment once it reaches the Customs Office of your country. This can affect both, possible delivery delays as well as payment of taxes and fees.

Returns

You have a maximun of 30 days counting from the date you received the parcel with the order, to return an item.

Please follow the instructions to return an item:

1. Send us an e.mail to info@monkirusa.com to inform us of the return.

2. Fill up the return/change form. Include the item you want to return, together with the Return/change Form, in an envelope or box. Make sure it´s properly closed. If you are reusing a box or envelope previously used for another delivery, make sure that all the labels are removed.

3. The shipping adress for changes is:

Monkirusa

Avda. Playas del Duque, s/n- Casas Cádiz- Apto 102B

29660 Nueva Andalucía- Marbella ( Málaga)

4. Shipping costs for returns will be borne by the customer. Return shipping costs are not refundable. Parcels which are sent “cash on delivery” by customers, will be rejected or the cost will be deduced from the credit.

5. Once we received the returned item, and once we have checked it is in perfect conditions, we will send you a confirmation e.mail and we will proceed with the chargeback. The amount will be the same as the amount you paid when you purchased the item.

Changes

You have a maximun of 30 days counting from the date you received the parcel with the order, to change an item for a different size.

Please follow the instructions to change an item:

1. Send us an e.mail to info@monkirusa.com to inform us of the change.

2. Fill up the return/change form. Include the item you want to return, together with the Return/change Form, in an envelope or box. Make sure it´s properly closed. If you are reusing a box or envelope previously used for another delivery, make sure that all the labels are removed.

3. The shipping adress for changes is:

Monkirusa

Avda. Playas del Duque, s/n- Casas Cádiz- Apto 102B

29660 Nueva Andalucía- Marbella ( Málaga)

4. Shipping costs for returns will be borne by the customer. Return shipping costs are not refundable. Parcels which are sent “cash on delivery” by customers, will be rejected or the cost will be deduced from the credit.

5. Once we received the returned item, and once we have checked it is in perfect conditions, we will send you a confirmation e.mail and we will proceed with the chargeback. The amount will be the same as the amount you paid when you purchased the item.